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Returns & Refunds

Returns
Your satisfaction is guaranteed with any product purchased from us. We offer to all of our valued customers a 10-Day Satisfaction Guarantee period. replacement or full refund guaranteed on all unopened products purchased from our website Olea Essence online shop.
Within 10 days of receiving the product we will accept Returns/Exchanges with no questions for a another product or a full refund (exclude original shipping cost) with no any restocking fee.
After 10 days of receiving the product we will accept Returns/Exchanges for a another product or a full refund (exclude original shipping cost) but restocking fee may apply, up to 15% of the products cost.
Standard returns will only be accepted up to 30 days from receipt of goods. Return shipping costs are the sole responsibility of the customer unless customer got wrong/faulty product, in that case we will cover a standard airmail back with a tracking number. any damaged, defective, faulty or incorrect product received has to be reported within 10 days from receipt of goods for standard order.

At any situation packages must be taken from shipping carrier and ship back, refusal to receive any package may result in high commission or even abandonment by the shipping companies. the customer must comply with the Product Return Procedure detailed below. any breach of Olea Essence Product Return Procedure will result in the loss of Olea Essence refund/replacement guarantee. furthermore, all return shipments not in compliance with these instructions will be rejected. Wholesale orders (10 units or more) are non exchangeable or refundable unless damaged, defective, faulty or incorrect product received, in such a case it has to be reported within 5 days from receipt of goods.

Please be aware that you must obtain a Return Authorization number from Olea Essence before returning any products to us.
Exchanges
If you are not completely satisfied with your order, we will be happy to exchange it for free. additional shipping & handling charges may apply, please contact us for more information. the customer must comply with the Product Return Procedure detailed below. any breach of Olea Essence Product Return Procedure will result in the loss of Olea Essence refund/replacement guarantee. furthermore, all return shipments not in compliance with these instructions will be rejected.

Please be aware that you must obtain a Return Authorization number from Olea Essence before returning any products to us.

Product Return Procedure
Delivery and insurance for the entire value of the shipment. customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, and other accessories provided by the manufacturer. if any component of the returned product is missing, Olea Essence Return Procedure will be breached and Olea Essence may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing components above and beyond the standard 13% restocking fee.